The offer of this online shop is proposed by the company ILLI srl, owner of the OFFICINANOVE brand, in accordance with current regulations on electronic commerce and distance contracts.
Company data:
ILLI srl Via Carducci 5/14 – 16127 Genova – P.I. 02363970993 – e-mail: info@officinanove.it – www.officinanove.it
The Customer declares that he has read all the above information and general conditions of sale before placing the order.
The present general conditions govern the methods of sale of the products marketed by OFFICINANOVE (the “Products”).
All contracts for the sale of Products by OFFICINANOVE by Illi srl to third parties (the “Customers”) are regulated by these General Conditions, which form an integral and substantial part of every proposal, order and order confirmation for the purchase of the Products themselves. he sales conditions applicable to orders are those in force on the date of the order itself.
Unless otherwise indicated, the prices of the Products published on the site by OFFICINANOVE by Illi srl are in Euros and include VAT. Shipping costs are excluded.
Shipments outside the European Community (non-EU) are also net of any customs duties, which will be charged to the consignee and will be requested by the forwarding agent during delivery.
The price guaranteed to the purchaser is that published on the Site at the time the order is sent. The price established at the time of purchase is fixed and final.
The prices of the Products published from time to time by OFFICINANOVE by Illi srl on the site cancel and replace the previous ones and are subject to the actual availability of the Products.
Products are not supplied on trial. Although the OFFICINANOVE operators may provide indications on the characteristics of the Products, the Customer is responsible for the choice of the Products ordered and for the correspondence and conformity of the indicated specifications of the Products to his own requirements.
Each order of Products transmitted to OFFICINANOVE by Illi srl constitutes a contractual proposal from the Customer. The execution of the order by OFFICINANOVE by Illi srl is equivalent to confirmation and acceptance of the same.
The fiscal documentation relating to the Products ordered will be issued by OFFICINANOVE by Illi srl when the Products are shipped to the Customer. The Customer must indicate the exact data necessary for invoicing and specify the shipping address of the invoice itself.
The order will be executed within the deadlines envisaged depending on the colour chosen on the officinanove.it website, i.e. within 30 days for basic colours, within 60 days for the remaining colours.
In the event of a delay in the above-mentioned delivery terms, in the event of unavailability of the raw material and/or the colour of the product ordered, OFFICINANOVE by ILLI srl undertakes to inform the Customer as soon as possible and specify a deadline for the availability of what was ordered.
The Customer will confirm by e-mail his/her choice, i.e., wait for the availability of the Product or request a refund. In this case, OFFICINANOVE by Illi srl will reimburse any sums already paid by them for the supply not carried out.
The conclusion of the contract will take place only upon confirmation of the order by OFFICINANOVE by Illi srl. The Customer will receive by fax, mail or e-mail a notification of receipt showing the confirmation of the order with all the constituent elements of the contract (products, prices, delivery dates, shipping costs, …) OFFICINANOVE by Illi srl reserves the right not to confirm an order for any reason pertaining in
particular a problem concerning the order received or the procurement Products.
The Products are delivered to the address indicated by the Customer
Shipments will take place after receiving confirmation of payments: for bank transfers the credit to our current account is valid, for payments by credit card the confirmation of the transaction by the circuit is valid.
For our shipments we rely on the service of qualified express couriers such as DHL, FedEx, TNT or couriers specialized in delivery to guarantee the quality of the service and the integrity of the Products.
Products in stock are delivered by express courier within 5 working days in Italy, within 10 working days in Europe, within 12 working days for all other destinations. In the case of large orders and/or particularly fragile products, delivery is made by specialised couriers with variable delivery times depending on the volume and destination of the goods. Any delays in delivery of less than 30 (thirty) days do not give the Customer the right to refuse delivery of the Products, nor to claim compensation or indemnity of any kind. .OFFICINANOVE by Illi srl has the right to carry out, if it considers it appropriate, the request for delivery of the Products (even relative to the same order) in several successive stages.
The delivery is considered as executed from the moment the Product is delivered to the Customer. The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, shall constitute proof of transport and release of the goods.
Deliveries are intended exclusively at street level and there is no collection of used goods.
Particular delivery terms and conditions must be previously agreed upon between the Client and OFFICINANOVE by Illi srl and accepted in writing by OFFICINANOVE by Illi srl
OFFICINANOVE by Illi srl does not offer assembly services unless previously agreed in writing
Most of our products travel pre-assembled: assembly is in most cases quite simple and consists of assembling already defined pieces.
Upon delivery, the Customer must check the content, conformity and state of the Product(s). Therefore, upon delivery, OFFICINANOVE by Illi srl recommends the Customer to proceed to check the state of the Products delivered before signing the acknowledgement of receipt, and to make sure in particular:
– that the number of packages delivered corresponds to that indicated in the transport document attached to the shipment
– that the packaging is intact, not damaged, not wet or in any way altered, and to check the integrity of the contents.
If the Customer finds any anomalies, he must refuse delivery of the products or put his reservations in writing in a detailed and dated document. If the courier’s document is signed without affixing any “reservation,” the Customer may not object to the external characteristics of what is delivered. If the courier’s document is signed without affixing any ‘reservation’, the Customer may not object to the external characteristics of what has been delivered.
OFFICINANOVE by Illi srl has the right, at its own indisputable judgement, to make the delivery of the Products ordered by means of a courier chosen by it.
In case of absence of the recipient during delivery, the carrier will leave a notice of passage at the delivery address indicated by the Customer The Products must be collected at the address and in the manner indicated by the carrier.
In case of failure to collect within the deadline established by the carrier, the Products will be returned to OFFICINANOVE by Illi srl, which reserves the right to refund the price of the Products, leaving the shipping costs to be paid by the Customer.
In the event of an error regarding the Product, the Customer undertakes to return said Product or Products concerned to OFFICINANOVE by Illi within 7 (seven) days of receipt, with the package closed, in their original condition and packaging and with the accompanying documents. Once the Product has been received in the correct form and manner, OFFICINANOVE by Illi srl will return, at its own expense, the Product initially ordered. Upon receipt of the Product in proper form and manner, OFFICINANOVE by Illi srl will return, at its own expense, the Product originally ordered.
Explicitly, the following cases are also considered as cases of force majeure, in addition to those normally considered by jurisprudence: – total or partial strikes, internal or external to the company, blocking of means of transport or supplies for any reason , government or legal restrictions, IT failures, blocking of telecommunications including networks and in particular the internet. . In the event of force majeure, the execution of the order will initially be fully suspended. If a period of 3 (three) months has elapsed and the parties note the persistence of the case of force majeure, the order will be automatically cancelled, unless otherwise agreed by both parties.
8.1 OFFICINANOVE by Illi srl guarantees only the material integrity of the Products at the time of delivery (hereinafter, the “OFFICINANOVE by Illi srl Guarantee”).
8.2 Any defects covered by the OFFICINANOVE by Illi srl Warranty must be reported by the Customer, under penalty of forfeiture, no later than 10 (ten) days from the delivery date. In case of operation of the OFFICINANOVE by Illi srl Guarantee, the Customer will only have the right to the replacement of the damaged Products upon return of the same, the Customer’s right to compensation for any damage, even further, being excluded. The shipping costs necessary for replacing Products are borne by OFFICINANOVE by Illi srl
8.3 Without prejudice to the provisions of the previous article 8.1, without prejudice to the hypotheses of willful misconduct or gross negligence of OFFICINANOVE by Illi srl, it is hereby agreed that, should the liability of OFFICINANOVE by Illi srl in any capacity towards the Customer be ascertained – including the case of total or partial failure to fulfill the obligations assumed by OFFICINANOVE Store towards the Customer as a result of the execution of an order – the liability of OFFICINANOVE by Illi srl cannot exceed the price of the Products purchased by the Customer and for which the dispute arose.
9.1 Pursuant to Art. 5 of Legislative Decree 22 May 1999 n. 185 the Customer (if he qualifies as a “consumer” pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and return the
Products ordered, without any penalty and without specifying the reason, within 14 (fourteen) days of receipt of the Products themselves.
9.2 The right of withdrawal referred to in the previous article 9.1 can be exercised by the Customer, without indicating the reasons, within 14 days The withdrawal period expires 14 days after the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.
To exercise the right of withdrawal, the Customer must inform us through an explicit declaration, no later than the times indicated above, via email: info@officinanove.it To this end, you can use the attached standard withdrawal form, but it is not mandatory
To respect the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
9.3 Effects of withdrawal
By withdrawing from the contract, the Customer will be refunded all payments made to us, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of the decision to withdraw from this contract.
These refunds will be made using the same payment method used for the initial transaction, unless the Customer has expressly agreed otherwise; in any case, you will not incur any costs as a consequence of such reimbursement. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever is earlier.
9.4 The returned goods must be returned or delivered to us at Officinanove by ILLI srl c/o Centro Logistico FP – Via Inferiore Maggiore 16 – 16138 GENOA Molassana without undue delay and in any case within 14 days from the day on which the Customer communicated to us his withdrawal from this contract. The deadline is met if the goods are sent back before the 14 day period has expired. The direct costs of returning the goods will be borne by the Customer.
9.5 The Customer is only responsible for the decrease in the value of the goods
The Customer is responsible only for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. The returned good must be in resalable condition
9.6 The right of withdrawal referred to in the previous article 9.1 cannot be exercised by the Customer if the Products purchased have been made according to the Customer’s requests, are personalized, or may deteriorate or expire rapidly.
9.7 OFFICINANOVE by Illi srl recommends that the Customer:
– check the status of the Products delivered before signing the acknowledgment of receipt, and in particular that the number of packages delivered corresponds to what is indicated in the transport document attached to the shipment;
– check that the packaging is intact, not damaged, wet or otherwise altered;
– Check the integrity of the content. If any discrepancies are found, the Customer may refuse to accept the package by signing their refusal.
Payment of the fee is due at the time of ordering.
The Customer undertakes to pay the agreed price for the Product ordered on the Site (price of the Products and transport) as well as, if necessary, to pay or have the VAT or other taxes relating to the import paid directly to the courier or carrier of the Products in the countries where delivery will take place.
The Customer pays the order:
– By credit card as proposed on the Site. The Customer guarantees OFFICINANOVE by Illi srl that he has any authorizations necessary to use the card payment method when ordering.
– or by bank transfer to OFFICINANOVE by Illi srl
In the event of failure by OFFICINANOVE by Illi srl to receive the bank transfer within 14 days following confirmation of the order, OFFICINANOVE by Illi srl reserves the right to cancel the order. Bank details are provided at the time of ordering.
– or via Paypal.
The Customer guarantees OFFICINANOVE by Illi srl that he has any authorizations necessary to use the Paypal payment method when ordering.
The ordered Products remain the property of OFFICINANOVE by Illi srl until the final and full payment of their price (pursuant to Art. 1523 and following of the CC.) OFFICINANOVE by Illi srl reserves the right to claim the ordered Products in case of failure payment.
In this case and at the request of OFFICINANOVE by Illi srl, the Customer undertakes to return any unpaid Product, at his/her own expense.
Complaints for non-conformity of the Product(s) delivered with the order must be sent in writing directly to OFFICINANOVE by Illi srl, immediately after receiving the goods, by sending an e-mail to info@officinanove.it and reporting the claim.
We advise the Customer to keep the original packaging and the delivery document.
The computerized processing of information, including the management of the email addresses of users of the site, is carried out in compliance with the provisions of the law
The nominative information requested from the Customer is essential for the processing and forwarding of orders, the creation of invoices and any guarantee contracts.
The Customer may oppose such communication and pursuant to the law he exercises the right to access, modify, rectify and delete data concerning him by contacting OFFICINANOVE by Illi srl – Via Carducci 5/14 – 16127 Genoa. To avoid any attempt of fraud, OFFICINANOVE by Illi srl may ask you for proof of your identity and domicile.
The “validation click” constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.
For OFFICINANOVE by Illi, the fact of not asserting a failure on the part of the Customer with respect to any of his obligations cannot be interpreted as a waiver of the obligation in question and of the possibility of asserting this failure at a later time
These general conditions of sale constitute the entire obligations of the parties.
No other general or particular conditions communicated by the Customer may fit into or go beyond these general conditions.
OFFICINANOVE by Illi is the owner of the intellectual property rights of the Site and the right to disseminate the elements that are contained in the online store catalogue, consequently, the partial or total reproduction, on any type of support, of the elements that make up the Site and the catalogue, their use as well as their transfer to third parties are formally prohibited.
If one or more provisions of these general conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their force and value.
In the event of a dispute and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory legal provisions aimed at protecting consumers (as defined pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute connected to these General Conditions will be referred to the exclusive jurisdiction of the Court of Genoa.
Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read and understood and to specifically accept
the following clauses of the General Conditions of Sale OFFICINANOVE by Illi: 1-2-3-4-5-6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-9.6-9.7-10-11-12-13-14-15- 16-17-18-19
1-2-3-4-5-6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-9.6-9.7-10-11-12-13-14-15-16-17-18-19.
Salve!
Sono Barbara del team di Officinanove.it, come posso aiutarti?
Hi! I'm Barbara of officinanove's team, how can I help you?
