{"id":8410,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/www.officinanove.it\/faqs\/"},"modified":"2022-12-07T20:59:05","modified_gmt":"2022-12-07T20:59:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.officinanove.it\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” parallax_image=”8416″ thb_column_padding=”true” css=”.vc_custom_1647333187739{padding-top: 160px !important;padding-bottom: 160px !important;background: #c37d49 url(https:\/\/goya.everthemes.com\/demo-basic\/wp-content\/uploads\/sites\/4\/2019\/10\/product-image-dark.jpg?id=3191);background-position:center;background-repeat:-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-6″][vc_column_text css=”.vc_custom_1647333250267{margin-top: 20px !important;}”]\n

FAQ’s<\/h1>\n

Domande&Risposte<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Acquisti e Resi<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What shipping methods are available?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]Our shipments are made by courier prepaid for amounts exceeding 500 euros, for lower amounts a fee is charged.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the return methods?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]The customer comes in14gg<\/u><\/strong> from receipt of the order, you can request the return for defective goods or goods that do not correspond to the order[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Sconti e promozioni” tab_id=”1670446488297-05920e6d-228c”][vc_column_text]I codici sconto che vengono assegnati dal sistema in fase di registrazione alla newsletter o in caso di promozioni personali possono essere utilizzati una volta soltanto per singolo acquisto totale.<\/p>\n

Il codice sconto non pu\u00f2 essere ceduto a terzi e devono essere eventualmente giustificati in caso di richiesta di chiarimenti da parte dell’amministrazione di ILLI Srl.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you ship internationally?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]We ship worldwide ex works. At the customer’s request we can estimate the cost of shipping.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116498597{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Modalit\u00e0 di pagamento<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What payment methods are accepted?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]The customer can choose the payment by credit card, paypal, bank transfer, Clearpay (payment in 4 monthly deadlines without any expense)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you accept international credit cards?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]Yup.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-top: 60px !important;padding-bottom: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Spedizioni e Resi<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I want to return my purchase! What should I do?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]Send an email to info@officinanove.it<\/a> specifying the reasons for the return.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does it take to get a refund?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]Within 10 days of receipt of the returned goods.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I cancel or modify my order?” tab_id=”1554865954966-a58332cc-34e7″][vc_column_text]You can write to info@officinanove.it<\/a> or access the contact page [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I get assistance if I need it?” tab_id=”1554865955032-f07c32a3-1c21″][vc_column_text]You can write to <\/a>info@officinanove.it<\/a> oppure contattare il numero <\/a>39 3926273004<\/a> from Monday to Friday from 9 to 18.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1578537181414{padding-top: 90px !important;padding-bottom: 90px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text]<\/a><\/p>\n
Contatti<\/h5>\n

Hai altre domande?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″]\t\t
\n\t\t\tContact us<\/span>\n\n\n<\/svg>\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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